Service Center of ac-adapter.ca

Canada AC/DC Adapters | Power Adapters | Switching Power adapter | Power Supply

FAQ.

1. Why can't I register on this site?

• You do not need to register as a user, and do not need to enter any user name and password. Order ID and order information will be sent to your email.
• With order ID and email address, you can get any service by email or live chat.
• You can get the tracking number of your package by one click.
• You buy a lot of goods from the Internet every year. If you register for every website, hackers may master your personal information and password rules, which will increase your shopping risk, and memorizing passwords is also a tedious and difficult job. This is why we cancel the registration.

2. Why I have not received my items?

• Just go to the tracking page, get detail shipping information with order id and email address.
• Please contact our service to request pictures of your package, so you can check the shipping address or help the post man find your package quickly.

3. What should I do if I bought a wrong item by mistake?

• Just contact us for exchange.

4. The adapter I received is not working?

All adapter were tested before shipping, if you find it is not working, please try follow steps:

• Try this adapter with another power cable.
• Make sure all connection ports are tightly connected.
• Confirm that you purchased the correct adapter.
• Contact us for exchange or refund.

5. The adapter is not the part number I bought?

• We will do our best to send you the same part number if we have.
• Make sure you have purchased the correct adapter, like output volt, output current, output tip type and size.
• Contact us for exchange or refund.

6. Can I get more discount?

• Yes, if you whole sale more than 5 pics adapters.
• Yes, if you are our VIP Customers.

7. I can't find the correct adapter, can you help me?

• Yes, just send an email for help.

8. Do you have a phone number?

• Yes, we have, but we don't list this phone number there, as there are many Telemarketing calls every day.
• We suggest every customer contact us by email, so our service can reply you without mistake.
• If you are urgent, please contact us by live chat.

9. How to buy a correct ac adapter and how to measure adapter interface?

• Please see this buy ac adapter tips on ac-adapter.ca >>.

10. How do I upgrade my adapter?

• When your notebook computer is used for 2-3 years, due to the aging of electronic components, the increase of accessories, software and materials, the power demand of the notebook computer will increase, and your original original adapter may not be able to meet the power demand (Its function will also decline due to usage time), then you need to upgrade the ac adapter.
• Our engineers will give you the best advice based on your model, the design principle of the original AC adapter, test data and user usage data.
• Please contact us by email with subject: 'Help me upgrade my ac adapter '.

11. Order process:

• Order Id can be found in your order email or PayPal paid records or credit card paid invoice.
• You can contact our service to resend the order email if you didn't receive it.

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